Research support

Email Randall@PulseAIStudio.com with the research question, error message, request ID if shown, and your Stripe receipt or account identifier. Never include an access key or card details.

If payment succeeded but the claim page lost its temporary token, contact support with the Stripe receipt. Do not purchase again to recover the same access. Save the access key when it is shown; the same verified claim token can recover the same key if its response is lost.

If a connection ends before a research receipt arrives, retry the same search in the same page with the same access key. The page preserves the request ID so that a settled request can be replayed without another debit. If an interrupted request remains unfinished for five minutes, a retry restores its reserved credits and asks you to submit again.

Updated September 29, 2026.